Happy Hamster Portland Computer Repair provides on-site computer and laptop repair service in the greater Portland area. As a small business we rely on word of mouth for most of our advertising, so customer satisfaction is our top priority. The principles outlined below explain how we keep our company at the top of the satisfaction ratings.
First, we let our customers set our schedule. If you need help at 11 AM next Sunday or at 7 PM tonight, that’s when we will arrive.
Second, we charge the same low hourly rate no matter when you need help or what kind of help you need. There are never any fees of any kind, just the one hourly rate.
Third, we call each of our customers back 24 hours after their service, just to make sure that everything went well and they have no additional questions or concerns.
Fourth, we offer free phone advice to all callers. We will only send you a technician if we can’t fix it over the phone.
Finally, all of our technicians are professionals who speak your language. We want you to feel comfortable with your computer and the solutions that we provide to solve your problem; the techs will explain what happened in non-technical language.
At Happy Hamster Computer Repair, we build relationships with our customers. Even if all you want is some advice about how to do it yourself we are here to help. Call us today and ask about anything that worries you about your computer. We will do our best to walk you through the solution, and if you can’t do it, no problem: we can fix that.
